Your Questions About Terms and Rights
Inactive accounts remain open and your balance is preserved. We do not delete accounts or forfeit funds due to inactivity. Your account can be reactivated by logging in with your existing email and password at any time. If you lose access, contact support to verify your identity and restore it.
Yes. Log into your account and go to Statements to download your full transaction history in CSV or PDF format. It includes dates, amounts, payment methods (DANA, OVO, GoPay, QRIS) and statuses. You can also request a certified statement by email for external verification.
Contact support via live chat or email with details of the transaction—date, amount and payment method. We investigate within two business days and either reverse the charge or provide an explanation. For DANA, OVO, GoPay or QRIS disputes, we work with your payment provider to resolve it.
You can close your account at any time via Settings → Account → Close Account. Any remaining balance is returned to your registered payment method within 5–7 business days. Your data is archived for seven years to meet tax and legal obligations.
No. Your personal data is used only to operate your account, process DANA, OVO, GoPay and QRIS payments, and comply with law. We do not sell, rent or share your data with advertisers, other gaming sites or marketing firms. Payment processors receive only the information needed to complete your transaction.
Change your password immediately and contact support via email or live chat. Provide your registered email and phone number so we can verify your identity. We can freeze your account, review suspicious activity and help you regain control or secure it further.
bom138 operates in support of regions where local law permits. Access and eligibility depend on local law. Our operations, payment security and dispute handling follow standards set by our payment partners and applicable regulations in the regions we serve, including Indonesia.
