Reference

Privacy Policy Built for Your Account

We handle your personal information carefully because your account security and payment details are essential to how bom138 operates.

Account data encryptedPayment info protectedWithdrawal verification secure
bom138 Privacy Policy Built for Your Account
GET IN TOUCH

How to Reach Us About Your Privacy

Live Chat Open your account and head to the support bubble in the bottom right.
Email Support Send privacy requests, data deletion inquiries, or access requests to our privacy team.
Account Settings Log into your bom138 account, open Settings, then Privacy & Data.
HOW WE PROTECT YOU

Security, Cookies and Data Retention

Encryption

All deposits, withdrawals, and login sessions use SSL encryption. Your payment credentials are never stored on our lobby servers; payment processors handle that layer separately.

Cookies

We use cookies to remember your login, language preference, and game history. These are session and analytics cookies only; no tracking cookies share data with third parties without your consent.

Data Retention

Active account data is kept as long as you play. After account closure, we retain transaction records for seven years where local law requires, then delete personal identifiers.

Withdrawal Verification

Before each withdrawal, we verify your identity and match the destination bank or e-wallet to your profile. This takes 1–3 minutes and protects both your account and our platform.

Third-Party Sharing

We share account data only with payment processors, fraud-detection partners, and legal authorities where law requires. We never sell your personal information to marketers.

Update Requests

Want to change your personal data? Go to Account Settings, select Privacy & Data, and update your email or phone. Changes take effect immediately in your wallet and profile.

Your Privacy Questions Answered

We delete personal identifiers like your name and contact details within 30 days. Transaction records are kept for seven years where local law requires for tax and fraud-prevention purposes. You can request a full data export before closure.

We never store your e-wallet password or bank credentials. Payment processors handle that encryption. We only store confirmation codes and transaction ID numbers, which we use to verify withdrawals and match payouts to your account.

Yes. Log into your account, open Settings, then Privacy & Data, and toggle off analytics cookies. Session cookies stay on so you remain logged in; this is required for account security and withdrawal verification.

No. We never sell your name, email, phone, or gameplay data to marketers. We share data only with payment processors who process your DANA, OVO, GoPay and QRIS deposits, and fraud-detection partners who protect your account.

Verification usually takes 1–3 minutes. We match your destination bank or e-wallet to your profile and confirm your identity to prevent fraud. This protects your funds and keeps bom138 compliant with anti-money-laundering rules.

Contact our support team via live chat or email and ask for a data subject access request. We'll compile your account info, transaction history, and gameplay logs and send them to you within 14 days. No fee applies.

Data is stored on encrypted servers in secure data centres. We monitor access logs, conduct regular security audits, and use multi-factor authentication for staff access. If a breach occurs, we notify affected players within 72 hours where local law requires.